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NEWS AND POSTS

5 Warning Signs Your Client May Leave—And How to Catch Them Early

Losing a client you thought was a sure bet for renewal is never easy, but it happens more often than businesses realize.

CEO Perspectives:Top 5 Reasons Companies Overlook Retention

There is plenty written on how companies underinvest in the retention of their clients, favoring investments in new sales instead.

Why Emotions Matter In B2B: Leveraging Sentiment Analysis To Reduce Churn & Build Stronger Relationships

By integrating sentiment data into your strategy, you gain a comprehensive understanding of your customer relationships

Creating A Churn Prevention Culture: It's Everyone's Responsibility

Customer retention isn't just the job of your customer success team, it's a company-wide effort.

How Much Should You Spend To Retain A Customer

Customer retention is crucial, and while the exact amount can vary, most companies should spend 10% to 15% of a customers annual revenue

Retaining Customers In An Economic Downturn

In the face of the ongoing U.S. economic downturn, it's never been more important to retain your current customers.

Empowering Account Managers With Objective Client Feedback

Don't rely solely on what your Account Managers are inputting into your CRM.

Understanding Employee Retention: How To Keep Your Best Employees

To truly retain top talent, it's essential to regularly check in on what matters most to each of your employees.

Flaws In The Net Promoter Score: Part 2 of 2

While NPS is widely used to gauge customer loyalty, it might not be the most accurate reflection of true customer sentiment.

Flaws In The Net Promoter Score: Part 1 of 2

There are a few key flaws with the Net Promoter Score, also known as, NPS. This post addresses the first: the imbalance of the scale.